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Frequent HubOne Disconnections Last 24 hours

geforce
Dabbler
Posts: 13
Registered: 30-10-2013

Frequent HubOne Disconnections Last 24 hours

My HubOne has reset itself and lost my WiFi settings, restored itself to default settings. Upon boot it has gone through just about every colour on the front LED. I've reset it and entered my previous WiFi settings which it then seems to cause it to go into further random fits of line disconnects and WiFi dropouts until I just reset it and leave it with default settings. 

 

What is this a symptom of? I don't want to become banded etc or result in having a downgraded connection since I've had an almost perfect 80/20 since I moved house on the current connection.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Frequent HubOne Disconnections Last 24 hours

Hi geforce,

 

As I suspected from looking at your account you're seeing symptoms of a dropping connection.

 

Please go through the troubleshooting steps here and drop us a reply to let us know how you got on:

 

https://www.plus.net/help/broadband/connection-troubleshooting/

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team