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First day with plusnet and no connection, is it normal?

Sebas
Newbie
Posts: 1
Registered: ‎09-12-2019

First day with plusnet and no connection, is it normal?

Hi

I followed the instructions, used my username@plusdsl.net, then my account password, but still can't connect and the red b is still shown on the router. Should I wait the whole day before to reach the customer support?
3 REPLIES 3
agedgopher
All Star
Posts: 432
Thanks: 293
Fixes: 14
Registered: ‎02-12-2016

Re: First day with plusnet and no connection, is it normal?

f today is your connection day, then it can be up to midnight for the service to go live.

Baldrick1
Seasoned Hero
Posts: 7,646
Thanks: 3,412
Fixes: 235
Registered: ‎30-06-2016

Re: First day with plusnet and no connection, is it normal?

@Sebas  Welcome to the forum.

Message deleted as it crossed with @agedgopher almost identical one.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,106
Thanks: 7,595
Fixes: 1,278
Registered: ‎21-04-2017

Re: First day with plusnet and no connection, is it normal?

Hi @Sebas thanks for getting in touch with us via our community forums

I'm sorry for the downtime you've had following transferring your services to us. I can see the work to transfer your service completed with our suppliers at around 5pm and we activated your account at about 8pm and you've been online since.

Feel free to let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team