First day with plusnet and no connection, is it normal?
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First day with plusnet and no connection, is it normal?
09-12-2019 12:28 PM
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I followed the instructions, used my username@plusdsl.net, then my account password, but still can't connect and the red b is still shown on the router. Should I wait the whole day before to reach the customer support?
Re: First day with plusnet and no connection, is it normal?
09-12-2019 12:35 PM
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f today is your connection day, then it can be up to midnight for the service to go live.
Re: First day with plusnet and no connection, is it normal?
09-12-2019 12:35 PM - edited 09-12-2019 12:38 PM
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@Sebas Welcome to the forum.
Message deleted as it crossed with @agedgopher almost identical one.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: First day with plusnet and no connection, is it normal?
09-12-2019 9:35 PM
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Hi @Sebas thanks for getting in touch with us via our community forums
I'm sorry for the downtime you've had following transferring your services to us. I can see the work to transfer your service completed with our suppliers at around 5pm and we activated your account at about 8pm and you've been online since.
Feel free to let us know if there's anything else you'd need help with.
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