cancel
Showing results for 
Search instead for 
Did you mean: 

Firbe is so slow it is unreal

Jamiekellypaige
Newbie
Posts: 3
Registered: 12-01-2015

Firbe is so slow it is unreal

I am really not happy with the speed I am getting on your fibre, I have tried everything to improve the speed including buying a new router and moving the router to different connections throughout my house. However the speed has steadily decreased over the months to a point it is barely usable. I now find myself paying for a service that I cannot use, the speed is now down to unacceptable 6mb. Might as well go back to dial up. I have attached copies of  speed tests including your own. They all ask if I wish to share my results...... I would be too embarrassed to tell anyone else. 
6 REPLIES
essenby
Grafter
Posts: 139
Registered: 30-07-2007

Re: Firbe is so slow it is unreal

The fact that the upload speed is far in excess of the download speed would suggest a fault condition of some kind.  Have you raised this with tech support?
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Firbe is so slow it is unreal

Hi Jamie,
It looks like there is definitely something wrong here. I've run a quick test and a fault was instantly found on the phone line.
I have raised this with Openreach, and they expect it to be resolved by 15/01/15 23:59:59. I am hoping that this should improve things on the broadband side, but if not we will look into that next. Sorry for the inconvenience  Embarrassed
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Jamiekellypaige
Newbie
Posts: 3
Registered: 12-01-2015

Re: Firbe is so slow it is unreal

I appreciate you looking into this, I upgraded my Internet to fibre as I like gaming and streaming, however over the last three months this has been mostly impossible. Lets hope it can be sorted.
Community Veteran
Posts: 2,558
Thanks: 172
Fixes: 2
Registered: 27-05-2011

Re: Firbe is so slow it is unreal

What have you done apart from posting on the website to resolve your issues  Huh  Smiley
I mean have you reported a fault also there a many fellow customers on here willing to help
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Firbe is so slow it is unreal

The issue @MattyC found has been resolved now. If you could please monitor your fibre and let us know if issues persist, it would be appreciated.
 Tony
 Plusnet Support
Jamiekellypaige
Newbie
Posts: 3
Registered: 12-01-2015

Re: Firbe is so slow it is unreal

O.k have seen an improvement, speed has increased to around the 40-50 mb mark will keep an eye on it and give you a shout if anything changes, I appreciate your prompt help on this nice to see good customer service.