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Finding out if I have gone live on fibre

FIXED
sirrocco
Hooked
Posts: 5
Fixes: 1
Registered: ‎17-07-2016

Finding out if I have gone live on fibre

‎18-07-2016 3:38 PM

I have a problem a email saying my upgrade was complete arrived but I'm still on adsl speeds even through a wired connection on the new hub sent to me,so wondering if its not completed yet please help as a newbie to fibre
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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Finding out if I have gone live on fibre

‎18-07-2016 5:24 PM

It looks like your account has changed over early.

Your actual upgrade is due tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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MauriceC
Resting Legend
Posts: 4,085
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Registered: ‎10-04-2007

Re: Finding out if I have gone live on fibre

‎18-07-2016 5:48 PM

So!  Reinterpreting Matthews reply.

The Plusnet systems believe the upgrade is complete thus triggering the email - but Openreach are not scheduled to complete the physical connection until tomorrow?

Oh for a joined up provisioning system.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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sirrocco
Hooked
Posts: 5
Fixes: 1
Registered: ‎17-07-2016

Re: Finding out if I have gone live on fibre

Fix

‎18-07-2016 7:50 PM

Thank you for letting me know I thought there was something wrong with my line😜
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