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Finally connected but my Download speed is shocking?!

Davemackenzie
Dabbler
Posts: 14
Thanks: 1
Registered: ‎13-04-2016

Finally connected but my Download speed is shocking?!

BT Wholesale stats as follows:

 

FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

  Download Speed
  1.24 Mbps
   
0 Mbps 1.33 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 1.24 Mbps
 For your connection, the acceptable range of speedsis 0.93 Mbps-1.33 Mbps .
 Additional Information:
 IP Profile for your line is - 1.33 Mbps

2. Upstream Test: -provides background information.

  Upload Speed
  1 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 1Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 2 Mbps

This is absolute pants as I was able to receive a lightning quick speed of 2mbs on DSL!!! Can anyone look into this at all? I have a major job today which I need a decent enough connection and can't do anything without it!!!

2 REPLIES 2
SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Finally connected but my Download speed is shocking?!

It is the weekend so you would be better off phoning Plusnet for help.

Ex - Plusnet Customer (2009 - 2023) now with BT
Davemackenzie
Dabbler
Posts: 14
Thanks: 1
Registered: ‎13-04-2016

Re: Finally connected but my Download speed is shocking?!

I honestly would but unfortunately it's peak time and call times are at 48 minutes!!! I guess I'll have to go and enjoy some of the weather!