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Fibre wont connect.

lewy198
Newbie
Posts: 1
Registered: 17-01-2018

Fibre wont connect.

New to plusnet. All set up and connected with no issues. Now connection keeps dropping out every 20 minutes, light flashes orange for a few minutes and then reconnects. Is this teething problems or is there something that needs to be looked at?
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 442
Registered: 21-04-2017

Re: Fibre wont connect.

Welcome to the community forums @lewy198 and to Plusnet.

 

I'm sorry to hear you're experiencing connection problems.

Our tests are finding a potential fault on the Openreach network which is likely the cause of the drops we're seeing below. I've raised this with our suppliers now and we'll update you via this ticket when we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team