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Fibre upload speed unusable

Posts: 10
Registered: 02-03-2016

Fibre upload speed unusable

My fibre upload speed is currently running at 0.1Mbps, this is unusable. I would have submitted a support ticket but I cannot find how, I know this used to be an option. How do I submit a ticket please?


Sitting on hold in your support queue is beyond tedious.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Fibre upload speed unusable

I'm sorry to hear that you're experiencing slow speeds. If you follow our broadband troubleshooter at you can complete it to raise a fault to us where a member of our faults team will investigate and be in touch within 24-72 hours.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support