My fibre upload speed is currently running at 0.1Mbps, this is unusable. I would have submitted a support ticket but I cannot find how, I know this used to be an option. How do I submit a ticket please?
Sitting on hold in your support queue is beyond tedious.
I'm sorry to hear that you're experiencing slow speeds. If you follow our broadband troubleshooter at http://faults.plus.net you can complete it to raise a fault to us where a member of our faults team will investigate and be in touch within 24-72 hours.
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks