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Fibre upload speed unusable

m00min
Dabbler
Posts: 10
Registered: 02-03-2016

Fibre upload speed unusable

My fibre upload speed is currently running at 0.1Mbps, this is unusable. I would have submitted a support ticket but I cannot find how, I know this used to be an option. How do I submit a ticket please?

 

Sitting on hold in your support queue is beyond tedious.

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Fibre upload speed unusable

I'm sorry to hear that you're experiencing slow speeds. If you follow our broadband troubleshooter at http://faults.plus.net you can complete it to raise a fault to us where a member of our faults team will investigate and be in touch within 24-72 hours.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff