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Fibre upload speed unusable

m00min
Dabbler
Posts: 10
Registered: ‎02-03-2016

Fibre upload speed unusable

My fibre upload speed is currently running at 0.1Mbps, this is unusable. I would have submitted a support ticket but I cannot find how, I know this used to be an option. How do I submit a ticket please?

 

Sitting on hold in your support queue is beyond tedious.

1 REPLY 1
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: Fibre upload speed unusable

I'm sorry to hear that you're experiencing slow speeds. If you follow our broadband troubleshooter at http://faults.plus.net you can complete it to raise a fault to us where a member of our faults team will investigate and be in touch within 24-72 hours.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button