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Fibre upload speed issues

TomB
Newbie
Posts: 2
Registered: 11-09-2015

Fibre upload speed issues

Hi,
I have been with Plusnet for a while, and on Monday I upgraded to Fibre. After it was installed I got an email saying that my upload speed should be 2Mbit, but according to speed tests I am still only getting 500Kbit. My download speed is fine; it's generally around 20 to 30Mbit depending on the time of day.
I've tried turning the modem off for 30 mins but it's not made any difference.
Should I just be patient, or is there anything I can do to sort it?
Cheers.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,089
Thanks: 153
Fixes: 55
Registered: 27-04-2007

Re: Fibre upload speed issues

Hi TomB,
I'm not seeing any obvious causes for this. Please pop over to http://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TomB
Newbie
Posts: 2
Registered: 11-09-2015

Re: Fibre upload speed issues

Thanks, will do.