Hello! So we were meant to upgrade to fibre on 28 May. That didn’t happen and upon a call to plusnet I was told the installation had been delayed to 1 June. 1 June and broadband and phone line go down from 10am and still not back on again at lunchtime. I call plusnet and they say fibre switch process has happened - well clearly not successfully as we haven’t got broadband or phone. We test the router, put it in test socket, we do a master reset and they say it’s a faulty router - it was plugged in since 28 May and running fine so I’m sorry but there is no way it’s a faulty router - we have tried our old router and this doesn’t work either so it’s not our end! I call back and ask for an engineer and this is booked in for 2 June. 1pm comes and goes on 2 June and yet again I call plusnet to be told that the engineer had missed the appointment - no explanation and another one can’t be booked until they have notes from engineer - what????? Plusnet call me back and engineer is now booked for tomorrow and I am told 100% they will sort it tomorrow - funny I was told this on 1 June. Really unimpressed - trying to work from home during the pandemic without broadband or phone is impossible and I understand that engineers have limited avail at the moment but manage your customers’ expectations and don’t lie that they will be there and then they are not!