Fibre upgrade
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- Re: Fibre upgrade
12-12-2016 10:48 PM - edited 12-12-2016 10:49 PM
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I applied for an upgrade to fibre on the 7th, I have received no confirmation of this yet the payment for my router has been processed. How long does this normally take and will I ever receive a confirmation?
Cheers.
Fixed! Go to the fix.
Re: Fibre upgrade
12-12-2016 11:11 PM
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Hi Nelstro,
I'm not in the office at the moment however if you PM me your username I will have a look for you when I get in tomorrow and let you know whats going on.
Re: Fibre upgrade
13-12-2016 11:33 AM
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Hi Neil,
I have checked this for you today and I can confirm the order is due to complete on BT Wholesale on the 20th December.
It can sometimes take up to 24 hours for the changes to reflect on the account so it should all be active and the speed profiles updated by the 21st.
I hope this helps.
13-12-2016 11:46 AM
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That is great, a suggestion for your procedures is to give better visibility of the process to the customer, it will make for a better experience.
Many Thanks
Neil
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