Fibre upgrade
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre upgrade
08-09-2016 12:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can this be looked into please?
Fixed! Go to the fix.
Re: Fibre upgrade
08-09-2016 1:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good Afternoon Ian.
sorry about the lack of information you've had about this, your Fibre order was originally booked to complete yesterday however due to the availability of Fibre trained engineers this date was moved back tot he 23rd of this Month.
An engineer is assigned for this date to do the external work to move you over to the new service and your current ADSL will work until that point.
In regards to the Hub One, this will be with you shortly as I've sent it out today rather than waiting for our systems to get nearer the connection date, Once you receive it you can use it immediately on the current connection til the change date.
Re: Fibre upgrade
08-09-2016 2:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Does that mean I will get a credit for the 3 weeks I'm paying for fibre but getting ADSL?
Thanks Ian
Re: Fibre upgrade
08-09-2016 2:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's correct, it will need to be actioned manually however I will make sure that is done for you .
Re: Fibre upgrade
23-09-2016 7:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well my fiber has been activated and my router is connected at :
Link Rate | 79987 Kbps | 19999 Kbps |
Unfortunately It seems to be Downloading and uploading at 18Mbps so the download looks to be capped. Can this be looked into please.
23-09-2016 7:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ye ask and ye shall receive.
If you reboot your router all should pick up immediately
Re: Fibre upgrade
23-09-2016 7:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You sir are a star :). Thank you
http://www.thinkbroadband.com/speedtest/results.html?id=147465902410132444005
I take it the credit will be deducted off next months?
Re: Fibre upgrade
23-09-2016 7:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To avoid any confusion in future I've actioned this as a refund against what you have already paid this month, we charge the broadband charge at the start of each billing cycle so you've been refunded for the time without service so your next months bill will be a normal that that covers you getting a month of service.
Should be back in your account in a few days, any issues just let me know and I'll take a further look
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page