Fibre upgrade using own router, no change

[#1]

Hi, Recently upgraded line to fibre but still on same connection speed, I have tried changing settings in the router properties but when I change settings under http://router.asus.com/Advanced_DSL_Content.asp to VDSL I then cant get a connection with log showing as below 

Jul 22 10:47:17 rc_service: httpd 443:notify_rc restart_dsl_setting;restart_dslwan_if 0
Jul 22 10:47:34 wan: mac clone: [wan0_hwaddr] == [38:b1:db:f5:a2:c1]
Jul 22 10:47:34 pppd[5419]: pppd 2.4.7 started by admin, uid 0
Jul 22 10:47:36 WAN Connection: Fail to connect with some issues.
Jul 22 10:47:36 stop_nat_rules: apply the redirect_rules!

Jul 22 10:49:25 pppd[5419]: Timeout waiting for PADO packets
Jul 22 10:49:58 rc_service: httpd 443:notify_rc restart_dsl_setting
Jul 22 10:50:26 WAN Connection: Ethernet link down.
Jul 22 10:50:36 WAN Connection: Fail to connect with some issues.
Jul 22 10:50:40 pppd[5419]: Timeout waiting for PADO packets
Jul 22 10:51:55 pppd[5419]: Timeout waiting for PADO packets
Jul 22 10:53:10 pppd[5419]: Timeout waiting for PADO packets

any suggestions? thanks

[#2]

try here

https://community.plus.net/t5/Fibre-Broadband/Asus-DSL-AC68U/m-p/1300123#M33580

[#3]

You don't say which Asus router you have, but I'm assuming it's the DSL-AC68U. I had trouble connecting with mine at first when I upgraded from ADSL to VDSL; what fixed it in the end was a 'hard' reset using the small button on the rear, then re-inputting all the settings manually (don't use the Quick Internet Setup). Remember to set things up as required in the 'Administration - DSL Setting' page as well as in 'WAN - Internet Connection'.

[#4]

Have you confirmed with PlusNet that the upgrade has actually been done by BT. There have been a number of cases recently where  notification of an upgrade has been sent out early and the fact that you were getting the same  speeds after you were "upgraded" suggest that you are still on an ADSL connection.

[#5]

RealAleMadrid I think you may be correct, having checked bt wholesale ADSL checker it shows 

There is an open order on your line which is due to complete by 04-Aug-2016. 

so that would explain my lack of success

[#6]

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@ni3kjm wrote:

ADSL checker it shows There is an open order on your line which is due to complete by 04-Aug-2016. 

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Really sorry that the completion notification was sent through to you early.

I've been collecting examples of this happening and forwarding them on to the appropriate people to try and fix this issue. I'll add yours to the list.

I hope it all goes well on the 4th for you.