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Fibre upgrade - upload speed increased, d/l speed static at 3mbps

FIXED
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Newbie
Posts: 2
Registered: ‎06-08-2016

Fibre upgrade - upload speed increased, d/l speed static at 3mbps

Hi, formally switched over to advanced fibre yesterday.  My upload speed has increased significantly ranging from 13 to 18mbps now, but my d/l speed has stayed consistently at approx 3mbps, as it was prior to upgrade.  Not aware of any issues on phone line and have hardwired into router.  BT wholesale speedcheck returns an error message when i attempt to run advanced diagnostic feedback.  Have restarted laptop/router, disconnected and reconnected.  Can you advise?

4 REPLIES 4
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Community Veteran
Posts: 38,460
Thanks: 1,033
Fixes: 62
Registered: ‎15-06-2007

Re: Fibre upgrade - upload speed increased, d/l speed static at 3mbps

check here https://portal.plus.net/my.html?action=data_transfer_speed and if that is just above 3mb/s try chat to get it changed to match the IP profile

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Plusnet Help Team
Plusnet Help Team
Posts: 8,071
Thanks: 959
Fixes: 391
Registered: ‎01-01-2012

Re: Fibre upgrade - upload speed increased, d/l speed static at 3mbps

Fix

If you log into your router and disconnect then reconnect it should sort this.

Alternatively just reboot it and it'll do the same.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎06-08-2016

Re: Fibre upgrade - upload speed increased, d/l speed static at 3mbps

All hunky dory now, many thanks for fast service Matt.

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Plusnet Help Team
Plusnet Help Team
Posts: 8,071
Thanks: 959
Fixes: 391
Registered: ‎01-01-2012

Re: Fibre upgrade - upload speed increased, d/l speed static at 3mbps

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team