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Fibre upgrade - time to wait for cabinet visit

damole
Hooked
Posts: 7
Registered: ‎21-12-2007

Fibre upgrade - time to wait for cabinet visit

I just ordered a fibre upgrade from ADSL on Monday 7th, the activation date is the 22nd, that's 3 weeks. Seems like a long wait.  I already have the new router installed which arrived yesterday.

 

Is this normal?  Is it dependent on where you live?

4 REPLIES
Community Veteran
Posts: 1,635
Thanks: 294
Fixes: 35
Registered: ‎13-08-2015

Re: Fibre upgrade - time to wait for cabinet visit

Yes its normal, and depends on engineer availability - lots will be on their summer holidays at the moment.

Plusnet Help Team
Plusnet Help Team
Posts: 10,036
Thanks: 3,180
Fixes: 506
Registered: ‎21-04-2017

Re: Fibre upgrade - time to wait for cabinet visit

Hi there,

 

Sorry about the delay. It's indeed because of engineer availability Sad

Let us know how the upgrade goes on the day [it can take anytime up to midnight]

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
damole
Hooked
Posts: 7
Registered: ‎21-12-2007

Re: Fibre upgrade - time to wait for cabinet visit

It happened around midday today, 22nd as scheduled.

 

Downstream: 39.99 Mbps
Upstream: 1.999 Mbps

 

So far so good.

Plusnet Help Team
Plusnet Help Team
Posts: 10,036
Thanks: 3,180
Fixes: 506
Registered: ‎21-04-2017

Re: Fibre upgrade - time to wait for cabinet visit

Excellent Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team