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Fibre upgrade - time to wait for cabinet visit

damole
Dabbler
Posts: 11
Registered: ‎21-12-2007

Fibre upgrade - time to wait for cabinet visit

I just ordered a fibre upgrade from ADSL on Monday 7th, the activation date is the 22nd, that's 3 weeks. Seems like a long wait.  I already have the new router installed which arrived yesterday.

 

Is this normal?  Is it dependent on where you live?

4 REPLIES 4
Mustrum
Community Veteran
Posts: 3,559
Thanks: 1,056
Fixes: 77
Registered: ‎13-08-2015

Re: Fibre upgrade - time to wait for cabinet visit

Yes its normal, and depends on engineer availability - lots will be on their summer holidays at the moment.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Fibre upgrade - time to wait for cabinet visit

Hi there,

 

Sorry about the delay. It's indeed because of engineer availability Sad

Let us know how the upgrade goes on the day [it can take anytime up to midnight]

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
damole
Dabbler
Posts: 11
Registered: ‎21-12-2007

Re: Fibre upgrade - time to wait for cabinet visit

It happened around midday today, 22nd as scheduled.

 

Downstream: 39.99 Mbps
Upstream: 1.999 Mbps

 

So far so good.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Fibre upgrade - time to wait for cabinet visit

Excellent Thumbs_Up

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet