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Fibre upgrade - speedtest speeds much lower than router/Plusnet stats

LFaulkner
Dabbler
Posts: 20
Registered: 13-11-2007

Fibre upgrade - speedtest speeds much lower than router/Plusnet stats

I've been upgraded to 40 Mbps fibre from ADSL today and am using the Plusnet Hub One.
The router gives stats thus d/l 39.06, u/l 1.95
Plusnet's website shows current linespeed 37, estimated linespeed 40 (this may vary between 21 and 21)
BT speedtest, though, gives d/l 23.01, u/l 1.82, ping 35.75.
Could anyone explain. please why I'm only getting just over half of what appears to be the speed  coming to the modem?
6 REPLIES
Den1
Rising Star
Posts: 103
Thanks: 1
Fixes: 1
Registered: 24-10-2013

Re: Fibre upgrade - speedtest speeds much lower than router/Plusnet stats

I would not worry to much about the bt speed test  never has been much good try  www.speedtest.net ; and see what you get
SpendLessTime
Aspiring Hero
Posts: 2,522
Thanks: 671
Fixes: 60
Registered: 21-09-2009

Re: Fibre upgrade - speedtest speeds much lower than router/Plusnet stats

@lfaulkerner
Are you testing using WIFi or via an Ethernet cable connecting the PC to the router?
If WiFi, then please try using a cable to see if you are getting a higher speed. WiFi speeds are notoriously difficult to speed checker reliably and prone to interference.
Also as the BTW test is the one Plusnet will require to run when logging a fault, I would just keep run that one.
LFaulkner
Dabbler
Posts: 20
Registered: 13-11-2007

Re: Fibre upgrade - speedtest speeds much lower than router/Plusnet stats

"I would not worry to much about the bt speed test  never has been much good try  www.speedtest.net ; and see what you get"
It's similar - u/l 22.75. d/l 1.88
I am using a cable connection.  Do you think a disconnect and reconnect might help?  I was reluctant to do do this as, with ADSL, I know there is a learning period - not sure if it is the same with fibre.
The thing I don't understand is why the router is reporting nearly 40. which I would expect, being only a few yards from the exchange, yet I'm actually getting nor much more than half that.
SpendLessTime
Aspiring Hero
Posts: 2,522
Thanks: 671
Fixes: 60
Registered: 21-09-2009

Re: Fibre upgrade - speedtest speeds much lower than router/Plusnet stats

There is no 10 day learning period for FTTC, so log onto the router press disconnect, wait a few minutes and press connect. Worth a try.
LFaulkner
Dabbler
Posts: 20
Registered: 13-11-2007

Re: Fibre upgrade - speedtest speeds much lower than router/Plusnet stats

No joy, I'm afraid.  D/l now 22.92 after reboot.
SpendLessTime
Aspiring Hero
Posts: 2,522
Thanks: 671
Fixes: 60
Registered: 21-09-2009

Re: Fibre upgrade - speedtest speeds much lower than router/Plusnet stats