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Fibre upgrade speed

MLaycock
Hooked
Posts: 5
Registered: ‎29-09-2016

Fibre upgrade speed

My fibre upgrade seems to have been completed today - the modem says its connected at 39.95Mbps downstream  and 2Mbps upstream.however I'm only getting 5.92 Mbps down on the BT Broadband Wholesale speedchecker and downloading does not seem noticeably faster - I have rebooted the router before checking. Anyone tell me whats supposed to happen?

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,351
Thanks: 961
Fixes: 186
Registered: ‎25-03-2015

Re: Fibre upgrade speed

It looks like the speed profile on the account may have been incorrect. Could you try another disconnect/reconnect now and let us know if you're still experiencing the low speeds.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
MLaycock
Hooked
Posts: 5
Registered: ‎29-09-2016

Re: Fibre upgrade speed

Thanks for such a speedy reply - whatever you have done seems to have worked - download speed now 33.09Mbps - still a little below what was estimated but a hell of a lot better than the 2.5mbps I had a week ago

Plusnet Help Team
Plusnet Help Team
Posts: 4,351
Thanks: 961
Fixes: 186
Registered: ‎25-03-2015

Re: Fibre upgrade speed

Glad to hear there's been an improvement. Thanks for letting us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team