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Fibre upgrade - speed slower

mrsadavies
Newbie
Posts: 2
Registered: 14-11-2014

Fibre upgrade - speed slower

Hello
I upgraded to Fibre today.
My download speeds are now even slower than they were.
They were 1Mbps they are now 0.34Mbps.
What's going on?
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Fibre upgrade - speed slower

Hi,
It's likely that the new speed profile hasn't come through to our systems yet, I'll update this manually and you should be getting the new speeds within a few minutes. If not, try logging in to your router and pressing disconnect/reconnect.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mrsadavies
Newbie
Posts: 2
Registered: 14-11-2014

Re: Fibre upgrade - speed slower

Yes
That seems to have sorted it.  Just done a speed check and Download speed is now 31.95Mbps.  Smiley
I had reported it as a fault before I found this forum.  Can you cancel the fault report?
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Fibre upgrade - speed slower

Looks like you got there before me and closed it off Smiley
Welcome to the forums and please let us know if we can help any further.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff