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Fibre upgrade - speed slower
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Fibre upgrade - speed slower
14-11-2014 2:32 PM
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Hello
I upgraded to Fibre today.
My download speeds are now even slower than they were.
They were 1Mbps they are now 0.34Mbps.
What's going on?
I upgraded to Fibre today.
My download speeds are now even slower than they were.
They were 1Mbps they are now 0.34Mbps.
What's going on?
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Re: Fibre upgrade - speed slower
14-11-2014 2:42 PM
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Hi,
It's likely that the new speed profile hasn't come through to our systems yet, I'll update this manually and you should be getting the new speeds within a few minutes. If not, try logging in to your router and pressing disconnect/reconnect.
It's likely that the new speed profile hasn't come through to our systems yet, I'll update this manually and you should be getting the new speeds within a few minutes. If not, try logging in to your router and pressing disconnect/reconnect.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Fibre upgrade - speed slower
14-11-2014 3:05 PM
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Yes
That seems to have sorted it. Just done a speed check and Download speed is now 31.95Mbps.
I had reported it as a fault before I found this forum. Can you cancel the fault report?
That seems to have sorted it. Just done a speed check and Download speed is now 31.95Mbps.
I had reported it as a fault before I found this forum. Can you cancel the fault report?
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Re: Fibre upgrade - speed slower
14-11-2014 3:08 PM
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Looks like you got there before me and closed it off
Welcome to the forums and please let us know if we can help any further.
Welcome to the forums and please let us know if we can help any further.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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- Fibre upgrade - speed slower