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Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?

m063
Grafter
Posts: 166
Registered: 11-08-2007

Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?

I ordered upgrade to Unlimited Fibre Extra last Friday 12 Feb.
Scheduled to be live this Friday 19 Feb (according to Service Notice #260858400).
Haven't received the Plus One Hub yet. Order status on the Member Centre shows 'Hardware Dispatch Pending' and 'The order has not yet been placed'.
Should I assume it will arrive anyway?
Thanks
Martin

8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
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Registered: 01-01-2012

Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?

It looks like the date for the fibre upgrade has been pushed back to the 3rd unfortunately.
You should have the router in the next few days
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
PembsPanther
Grafter
Posts: 246
Thanks: 2
Registered: 07-07-2012

Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?

"Pushed Back" you say Matthew, is that Plusnet speak for yet another failed fibre order by chance?Huh
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
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Registered: 05-04-2007

Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?

Nope.
The order was accepted, but over the weekend it was pushed back to the 3rd without any interaction from us. This happens based on resource for the cab work unfortunately.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
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Registered: 10-04-2007

Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?

So why wasn't the OP notified of the change?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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m063
Grafter
Posts: 166
Registered: 11-08-2007

Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?

.... and I had an email this morning confirming my fibre upgrade is complete  Sad
But no Plus One hub yet.
Community Gaffer
Community Gaffer
Posts: 17,665
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Registered: 05-04-2007

Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?

The order is not due to complete until the 3rd, so the router not arriving isn't something to worry about.
Unfortunately it appears that the account change on our side has happened on the original date of the order, not the new one.
You won't be billed for your fibre service until after it's activated, so don't worry about that.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
m063
Grafter
Posts: 166
Registered: 11-08-2007

Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?

Thanks Chris.
The router arrived in the lunch time post, so I activated it before seeing your post.
Shall I leave it running, or revert to the old Technicolour box?
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?

Entirely up to you Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff