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Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?
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Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?
17-02-2016 12:03 PM
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I ordered upgrade to Unlimited Fibre Extra last Friday 12 Feb.
Scheduled to be live this Friday 19 Feb (according to Service Notice #260858400).
Haven't received the Plus One Hub yet. Order status on the Member Centre shows 'Hardware Dispatch Pending' and 'The order has not yet been placed'.
Should I assume it will arrive anyway?
Thanks
Martin
Scheduled to be live this Friday 19 Feb (according to Service Notice #260858400).
Haven't received the Plus One Hub yet. Order status on the Member Centre shows 'Hardware Dispatch Pending' and 'The order has not yet been placed'.
Should I assume it will arrive anyway?
Thanks
Martin
Message 1 of 9
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Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?
17-02-2016 12:11 PM
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Message 2 of 9
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Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?
17-02-2016 1:41 PM
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"Pushed Back" you say Matthew, is that Plusnet speak for yet another failed fibre order by chance?
Message 3 of 9
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Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?
17-02-2016 2:05 PM
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Nope.
The order was accepted, but over the weekend it was pushed back to the 3rd without any interaction from us. This happens based on resource for the cab work unfortunately.
The order was accepted, but over the weekend it was pushed back to the 3rd without any interaction from us. This happens based on resource for the cab work unfortunately.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 9
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Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?
17-02-2016 2:22 PM
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So why wasn't the OP notified of the change?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?
19-02-2016 11:32 AM
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.... and I had an email this morning confirming my fibre upgrade is complete
But no Plus One hub yet.
But no Plus One hub yet.
Message 6 of 9
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Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?
19-02-2016 11:41 AM
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The order is not due to complete until the 3rd, so the router not arriving isn't something to worry about.
Unfortunately it appears that the account change on our side has happened on the original date of the order, not the new one.
You won't be billed for your fibre service until after it's activated, so don't worry about that.
Unfortunately it appears that the account change on our side has happened on the original date of the order, not the new one.
You won't be billed for your fibre service until after it's activated, so don't worry about that.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?
19-02-2016 2:59 PM
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Thanks Chris.
The router arrived in the lunch time post, so I activated it before seeing your post.
Shall I leave it running, or revert to the old Technicolour box?
The router arrived in the lunch time post, so I activated it before seeing your post.
Shall I leave it running, or revert to the old Technicolour box?
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Re: Fibre upgrade scheduled 19/02, Plus One hub not yet ordered?
19-02-2016 3:00 PM
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Entirely up to you
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 9 of 9
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- Re: Fibre upgrade scheduled 19/02, Plus One hub no...