From looking at your account we can see that your fibre upgrade has been delayed to the 11th due to engineer availability in your area. Apologies that this wasn't comm'd out to you and sorry for the inconvenience caused.
We'd automatically send your router 48 hours before the activation but seeing as I'm here I've placed the order for you now so you should receive it shortly.
| Anoush Mortazavi|
Plusnet Help Team