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Fibre upgrade router not arrived

FIXED
thomasburt
Newbie
Posts: 2
Registered: 03-09-2017

Fibre upgrade router not arrived

Hi, im due to go over to fibre broadband tommorow 4th september but i have not recieved my router yet will this arrive on the day? Thanks
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,945
Thanks: 2,809
Fixes: 441
Registered: 21-04-2017

Re: Fibre upgrade router not arrived

Fix

Hello there.

 

From looking at your account we can see that your fibre upgrade has been delayed to the 11th due to engineer availability in your area. Apologies that this wasn't comm'd out to you and sorry for the inconvenience caused.

 

We'd automatically send your router 48 hours before the activation but seeing as I'm here I've placed the order for you now so you should receive it shortly.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
thomasburt
Newbie
Posts: 2
Registered: 03-09-2017

Re: Fibre upgrade router not arrived

Ok thats great thanks alot for the quick reply
Plusnet Help Team
Plusnet Help Team
Posts: 8,945
Thanks: 2,809
Fixes: 441
Registered: 21-04-2017

Re: Fibre upgrade router not arrived

No problems, let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team