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Fibre upgrade processing

PCopping
Newbie
Posts: 2
Registered: 08-08-2016

Fibre upgrade processing

Hi there,

I recently opted to upgrade to plusnet fibre optic broadband, at the time I ordered the upgrade the go live date given was 09/08, however with the supposed live date being tomorrow and no router or appointment for an engineer I checked on the order status to find that the order for the router has not been placed; is there an issue with the order?

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Fibre upgrade processing

Hi there,

 

Although the 9th was the date we requested for the upgrade, unfortunately the earliest availability is the 15th August. Your router is on the way, however no engineer will need to attend your premises.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
PCopping
Newbie
Posts: 2
Registered: 08-08-2016

Re: Fibre upgrade processing

Ah, excellent, thank you!