Fibre upgrade - order status
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Fibre upgrade - order status
30-05-2017 11:31 AM
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We upgraded to Fibre a week ago, and haven't heard from Plusnet about when the changeover is supposed to happen? There is no information on our account online. I really think this is something PlusNet should upgrade given people have been raising this as an issue for well over a year now!
Re: Fibre upgrade - order status
30-05-2017 12:02 PM
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Hi Kentl, I can see that your Fibre order is progressing normally, the order has committed with our suppliers & is due to go live on Friday the 09/06/17 anytime up till midnight on that day, when it happens, you will get a test alert to confirm it, you can then plug in your new Plusnet Hub One Fibre router to get the new Fibre service, I have sent your new router out today by 1st class Royal mail, please allow 3-5 working days for delivery.
Re: Fibre upgrade - order status
30-05-2017 4:35 PM
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I have same problem complete lack of confirmation or progress
Re: Fibre upgrade - order status
31-05-2017 8:11 AM
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Hi Owdsyko I can see that your Fibre order is also progressing normally, the order has committed with our suppliers & is due to go live on Tuesday the 06/06/17 anytime up till midnight on that day, when it happens, you will get a test alert to confirm it, you can then plug in your new Plusnet Hub One Fibre router to get the new Fibre service, I have sent your new router out today by 1st class Royal mail, please allow 3-5 working days for delivery.
Re: Fibre upgrade - order status
01-06-2017 8:37 PM
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Hi could you check my order status please ? There seems to be a lot of activity on tickets on my account and I have a date of 12/06 but it would be good to know things are progressing normally.
Many thanks
Matytjessoptt
Re: Fibre upgrade - order status
02-06-2017 10:44 AM
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Apologies for the lack of communication regarding the committed date of your fibre order.
I've now sent confirmation of this via your account Here.
I hope this helps.
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