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Fibre upgrade, no faster

Mrjenx
Newbie
Posts: 2
Registered: ‎08-01-2015

Fibre upgrade, no faster

I have moved house and upgraded to fibre which was installed earlier.  I have just done a line test and I'm only getting 5mb down which is worse than before!
Does it take a while for the speed to improve or do I need to be doing something different?
Thanks
2 REPLIES
nonamesleft
Grafter
Posts: 27
Registered: ‎20-02-2014

Re: Fibre upgrade, no faster

did you use this site http://www.speedtest.net/ ; i used the plusnet speed check and it said it was only 2mb but 38 on speedtest.
Mrjenx
Newbie
Posts: 2
Registered: ‎08-01-2015

Re: Fibre upgrade, no faster

Sorted. 
Quick chat with someone and it turns out the house move hadn't been completed so still had my old profile etc.