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Fibre upgrade issues

griggswilliams
Newbie
Posts: 5
Registered: 30-11-2012

Fibre upgrade issues

My upgrade to Fibre Extra recently completed, however I was incorrectly provisioned onto 40/2 not 80/20. I have been informed that the necessary corrections were completed over night and I am now on 80/20 and to reset my router, however upon doing so I am still not getting anywhere near the speeds estimated when signing up.

 

Details are:

 

From Plusnet:

 

Estimated line speed:
78Mb (This may vary between 60.1Mb and 78.2Mb) - Checked on 2016-04-06 13:19:09
Current line speed:
38.6 Mb

 

From BT Wholesale:

 

Download speed achieved during the test was - 38.08 Mbps
For your connection, the acceptable range of speedsis 33.38 Mbps-47.69 Mbps .
Additional Information:
IP Profile for your line is - 47.69 Mbps

 

Upload speed achieved during the test was - 10.98Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

 

Are there further corrections needed to be made or is this simply something that will work itself out over the next few days?

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 364
Fixes: 136
Registered: 01-01-2012

Re: Fibre upgrade issues

I'm just having a look at this now.

[edit]

Can you try rebooting the router again?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
griggswilliams
Newbie
Posts: 5
Registered: 30-11-2012

Re: Fibre upgrade issues

Hi,

 

Have just rebooted - not much change.

 

From router:

 

DSL Line Status

Connection Information

Line state: Connected
Connection time: 0 days, 00:01:24
Downstream: 47.62 Mbps
Upstream: 12.77 Mbps

 

From BT Speedtest:

Download speed achieved during the test was - 47.7 Mbps
For your connection, the acceptable range of speeds is 33.04 Mbps-47.2 Mbps .
Additional Information:
IP Profile for your line is - 47.2 Mbps

Upload speed achieved during the test was - 11.15Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 364
Fixes: 136
Registered: 01-01-2012

Re: Fibre upgrade issues

Is the router connected to the master socket?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
griggswilliams
Newbie
Posts: 5
Registered: 30-11-2012

Re: Fibre upgrade issues

It is.

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 364
Fixes: 136
Registered: 01-01-2012

Re: Fibre upgrade issues

In that case we'd recommend raising a fault here so our Faults team can look into this.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team