Fibre upgrade issues
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Fibre upgrade issues
22-04-2016 10:52 AM
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My upgrade to Fibre Extra recently completed, however I was incorrectly provisioned onto 40/2 not 80/20. I have been informed that the necessary corrections were completed over night and I am now on 80/20 and to reset my router, however upon doing so I am still not getting anywhere near the speeds estimated when signing up.
Details are:
From Plusnet:
Estimated line speed:
78Mb (This may vary between 60.1Mb and 78.2Mb) - Checked on 2016-04-06 13:19:09
Current line speed:
38.6 Mb
From BT Wholesale:
Download speed achieved during the test was - 38.08 Mbps
For your connection, the acceptable range of speedsis 33.38 Mbps-47.69 Mbps .
Additional Information:
IP Profile for your line is - 47.69 Mbps
Upload speed achieved during the test was - 10.98Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Are there further corrections needed to be made or is this simply something that will work itself out over the next few days?
Re: Fibre upgrade issues
22-04-2016 11:31 AM - edited 22-04-2016 11:35 AM
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Re: Fibre upgrade issues
22-04-2016 12:23 PM
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Hi,
Have just rebooted - not much change.
From router:
DSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 00:01:24
Downstream: 47.62 Mbps
Upstream: 12.77 Mbps
From BT Speedtest:
Download speed achieved during the test was - 47.7 Mbps
For your connection, the acceptable range of speeds is 33.04 Mbps-47.2 Mbps .
Additional Information:
IP Profile for your line is - 47.2 Mbps
Upload speed achieved during the test was - 11.15Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Re: Fibre upgrade issues
22-04-2016 12:28 PM
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Re: Fibre upgrade issues
22-04-2016 2:15 PM
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It is.
Re: Fibre upgrade issues
22-04-2016 2:20 PM
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In that case we'd recommend raising a fault here so our Faults team can look into this.
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