Fibre upgrade issues

[#1]

My upgrade to Fibre Extra recently completed, however I was incorrectly provisioned onto 40/2 not 80/20. I have been informed that the necessary corrections were completed over night and I am now on 80/20 and to reset my router, however upon doing so I am still not getting anywhere near the speeds estimated when signing up.

Details are:

From Plusnet:

Estimated line speed:
78Mb (This may vary between 60.1Mb and 78.2Mb) - Checked on 2016-04-06 13:19:09
Current line speed:
38.6 Mb

From BT Wholesale:

Download speed achieved during the test was - 38.08 Mbps
For your connection, the acceptable range of speedsis 33.38 Mbps-47.69 Mbps .
Additional Information:
IP Profile for your line is - 47.69 Mbps

Upload speed achieved during the test was - 10.98Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Are there further corrections needed to be made or is this simply something that will work itself out over the next few days?

[#2]

I'm just having a look at this now.

[edit]

Can you try rebooting the router again?

[#3]

Hi,

Have just rebooted - not much change.

From router:

DSL Line Status

Connection Information

Line state: Connected
Connection time: 0 days, 00:01:24
Downstream: 47.62 Mbps
Upstream: 12.77 Mbps

From BT Speedtest:

Download speed achieved during the test was - 47.7 Mbps
For your connection, the acceptable range of speeds is 33.04 Mbps-47.2 Mbps .
Additional Information:
IP Profile for your line is - 47.2 Mbps

Upload speed achieved during the test was - 11.15Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

[#4]

Is the router connected to the master socket?

[#5]

It is.

[#6]

In that case we'd recommend raising a fault here so our Faults team can look into this.