25-07-2016 11:55 PM - edited 25-07-2016 11:56 PM
Hi, I see that my upgrades from ADSL2+ to fibre completed today as expected. However I did get a note from PlusNet last week to say this had happened but it had not.
What I see now is the router is reporting VDSL2 and is in sync at 32.4 Mb/s however I am getting around 12 Mb/s speeds, and when I look at https://portal.plus.net/my.html?action=data_transfer_speed I see this is reporting a line speed of 12.9 Mb/s which is not right, but that is what it was before the fibre upgrade.
I have seen other reports where some automated task fails. Could you help to reset the line speed to match the sync speed please?
Fixed! Go to the fix.