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Fibre upgrade chaos!!

nemgreen
Newbie
Posts: 3
Registered: 01-11-2010

Fibre upgrade chaos!!

I've been a PlusNet customer since 2004.

 

At the start of June I ordered an upgrade from ADSL to fibre (and have been paying for it ever since)

I've then been through multiple order cancel/re-order cycles with the blame always placed on 'our supplier'

 

I called PlusNet support today and was told that the issue was that I was an existing PlusNet ADSL customer and the previous orders were for new customers .... !!!

 

Is it just me or does this sound like [-Censored-]!!

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

1 REPLY
nemgreen
Newbie
Posts: 3
Registered: 01-11-2010

Re: Fibre upgrade chaos!!

It was obviously hopelessly optimistic to think anything would change ...

 

"Your order has been delayed with Openreach. In order to resolve this a Bridge Case has been raised and escalated to level 1. The review date is 25/08/17. "

 

Doesn't anyone at PlusNet care this has been going on for for 3 months?