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Fibre upgrade but no speed increase

paulcocteau
Newbie
Posts: 4
Registered: 01-04-2014

Fibre upgrade but no speed increase

Hello
I had my fibre upgrade installed yesterday. However I am having no increase in speed apart from my upload speed which is more than twice as fast as my download speed. A speed test this morning shows my download speed as 5.69Mbps and upload speed as 17.mbps.
Could someone have a look at my account and see if anything can be adjusted,
Thanks
5 REPLIES
PonasX
Newbie
Posts: 4
Registered: 12-11-2014

Re: Fibre upgrade but no speed increase

Did you check ping?
paulcocteau
Newbie
Posts: 4
Registered: 01-04-2014

Re: Fibre upgrade but no speed increase

Ping is 25ms
PonasX
Newbie
Posts: 4
Registered: 12-11-2014

Re: Fibre upgrade but no speed increase

Maybe try to keep your router online for 24h and after check, maybe need sync. In the router you can check line speed and real peed how much you getting. Or line exchange is far from your house. Before i was with sky on the plans show i can get 10mb/s real i get 3-4mb/s after i check where is exchange. It was 5 miles from my house...
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Fibre upgrade but no speed increase

Hi,
Everything looks fine from our side, the speed profile is correct and the account is set as a fibre account. Can you log in to the router and try a single disconnect/reconnect and let me know if the speed improves?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
paulcocteau
Newbie
Posts: 4
Registered: 01-04-2014

Re: Fibre upgrade but no speed increase

That seems to have done the trick.
Many thanks.