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Fibre upgrade but no speed increase
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Fibre upgrade but no speed increase
13-11-2014 8:49 AM
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Hello
I had my fibre upgrade installed yesterday. However I am having no increase in speed apart from my upload speed which is more than twice as fast as my download speed. A speed test this morning shows my download speed as 5.69Mbps and upload speed as 17.mbps.
Could someone have a look at my account and see if anything can be adjusted,
Thanks
I had my fibre upgrade installed yesterday. However I am having no increase in speed apart from my upload speed which is more than twice as fast as my download speed. A speed test this morning shows my download speed as 5.69Mbps and upload speed as 17.mbps.
Could someone have a look at my account and see if anything can be adjusted,
Thanks
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Re: Fibre upgrade but no speed increase
13-11-2014 9:14 AM
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Did you check ping?
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Re: Fibre upgrade but no speed increase
13-11-2014 9:20 AM
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Ping is 25ms
Message 3 of 6
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Re: Fibre upgrade but no speed increase
13-11-2014 9:27 AM
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Maybe try to keep your router online for 24h and after check, maybe need sync. In the router you can check line speed and real peed how much you getting. Or line exchange is far from your house. Before i was with sky on the plans show i can get 10mb/s real i get 3-4mb/s after i check where is exchange. It was 5 miles from my house...
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Re: Fibre upgrade but no speed increase
13-11-2014 9:40 AM
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Hi,
Everything looks fine from our side, the speed profile is correct and the account is set as a fibre account. Can you log in to the router and try a single disconnect/reconnect and let me know if the speed improves?
Everything looks fine from our side, the speed profile is correct and the account is set as a fibre account. Can you log in to the router and try a single disconnect/reconnect and let me know if the speed improves?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Fibre upgrade but no speed increase
13-11-2014 9:52 AM
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That seems to have done the trick.
Many thanks.
Many thanks.
Message 6 of 6
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