Fibre upgrade? Be careful what you wish for...........
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Fibre upgrade? Be careful what you wish for...........
26-08-2016 6:17 PM
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Sitting here desperate to share my experiences this afternoon (just finished a 2hr. 15 min call with Plusnet) having had the hubris to think upgrading to fibre would be a good idea.
Activation date 18 August - no broadband
Appointment made for today (13:00 to 18:00 Openreach time - "must be in the property otherwise we'll etc.")
15:30 stubbornly orange light on the modem starts flashing - no dial tone on phone
NO VISIT TO MY PROPERTY AT ANY TIME BY OPENREACH
Customer services - very polite, couldn't do anything - tansferred
People who deal with Openreach - couldn't do anything - transferred
Tech people - sympathetic - 2 hours now, asked to cancel - transferred
Cancellations people - why don't I try another tech person? - transferred
Tech person - I humbly refer to the answers I have given previously - Transferred
Cannot take any more time off work next week - so no visit = no phone, no broadband
THEN - cancellations people say that I will have to pay a cancellation charge for ending a service that I have at no time received - understandably ( I suggest) blood pressure now quite high. In fact, at the start of the contract I at least had a phone line, so I'm liable for a cancellation charge for a service that has made things considerably worse! A cancellation charge for ending a contract involving an upgrade to fibre broadband when at no time have I ever had fibre broadband available to my property!!!!
I'll see you in court..........................
Re: Fibre upgrade? Be careful what you wish for...........
27-08-2016 7:02 AM
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PN staff will come here and say SORRY
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Fibre upgrade? Be careful what you wish for...........
27-08-2016 7:37 AM
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Hi Rongtw - I wish I shared your optimism.
I've been with Plusnet for a long time, and can remember when bills were hand delivered on vellum, with the margins illuminated by a monk on a zero hours contract following the dissolution of the monasteries.
I have spurned the many advances of others - free broadband before and after death, a gold pig, cloak of invisibility etc. - and what really tipped me over the edge was the Plusnet threat to impose a cancellation charge for a service I have never received.
Upgrade requested 5/8
No router sent
Upgrade delayed until 18/8
Router arrived
Upgrade failed - no broadband
Openreach "intervention" (no visit to property) 26/8 - no broadband with the added bonus of no phone line
It begs the question of when the contract starts, bearing in mind that before my "upgrade contract" I had a broadband connection and working phone and now I have neither, with no prospect of this being resolved. Do they think we can just take time off work to suit the working practices of Openreach with no guarantee that they will actually visit - which was the purpose of taking the time off in the first place?
Re: Fibre upgrade? Be careful what you wish for...........
27-08-2016 9:40 AM - edited 27-08-2016 9:41 AM
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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
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