Fibre unlimited down to 7mbps!

[#1]

Connection dropped out yesterday and reconnected at 20mbps then dropped again and is now down to 7mbps.

My Minimum guaranteed access line speed: 39.8Mbps

Was running at low 40's until yesterday. Did the BT wholesale test and got 7mbps and it says my connection is ok!

Have tried all the tests and reboots, nothing works.

Any help would be appreciated.

[#2]

These are the results from the BT wholesale test. It says my max achievable speed is 7.52mbps and that there are no problems! Clearly they have done something to my line at the exchange.

1. Downstream Test:  -provides background information.

	Download Speed
	6.82 Mbps

0 Mbps

7.52 Mbps Max Achievable Speed

 Download speedachieved during the test was - 6.82 Mbps
 For your connection, the acceptable range of speedsis 5.26 Mbps-7.52 Mbps .
 Additional Information:
 IP Profile for your line is - 7.52 Mbps

2. Upstream Test:  -provides background information.

	Upload Speed
	17.41 Mbps

0 Mbps

20 Mbps Max Achievable Speed

Upload speed achieved during the test was - 17.41Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit the FAQ if you are unable to understand the test results.

[#3]

Hey @jbage74,

Thanks for reaching out to us on here.

I've checked over the connection today and provided a further response over the fault ticket you have raised here. Please give us a nudge once you've gone ahead with those troubleshooting steps.

Thanks.

[#4]

Hi,

Thanks for getting in touch.

I've been through the troubleshooting steps, have fitted a new filter and got it plugged into the master socket but still have the same speed

Cheers,

Jason

[#5]

Hey @jbage74,

Thank you for getting back to me and thanks for going ahead with that troubleshooting!

I can see my colleague has updated the ticket with more info for you here.

Please give us a nudge once you've replied and we can get this escalated to our suppliers.

Thanks.

[#6]

Hi,

Have just got home from work and the speeds have improved but are still lower than they were.

1. Downstream Test:  -provides background information.

	Download Speed
	34.05 Mbps

0 Mbps

37.42 Mbps Max Achievable Speed

 Download speedachieved during the test was - 34.05 Mbps
 For your connection, the acceptable range of speedsis 26.2 Mbps-37.42 Mbps .
 Additional Information:
 IP Profile for your line is - 37.42 Mbps

2. Upstream Test:  -provides background information.

	Upload Speed
	5.12 Mbps

0 Mbps

20 Mbps Max Achievable Speed

Upload speed achieved during the test was - 5.12Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit the FAQ if you are unable to understand the test results.

I was unable to answer my phone at work but did reply to the text message saying that I'm in all day Thursday and Friday if an engineer needs to visit.

Thanks

Jason

[#7]

Hi Jason,

Thanks for getting back to us.

I've sorted this out for you and confirmed the appointment here.

If you need any further assistance, please let us know.

Thanks - Tahir

[#8]

Thanks for arranging the visit.

I will give you an update once the engineer has been around.

Thanks,

Jason

[#9]

No worries @jbage74,

Let us know how it goes please.

[#10]

Hi,

The openreach engineer has been. His tests showed no line faults and a speed at the socket of 46mbps.

Speedtests are showing 32mbps but he said this will probably increase in time.

He said someone was probably working somewhere on the line on Friday which caused the drop to 7mbps.

I don't know if the speed can be altered your end or if it will sort itself out?

Thanks for all the help

Jason

[#11]

Hi @jbage74 

Thanks for the info. 

I've nudged your connection speed on our side up as far as possible - please let us knwo how this goes over then next few days. 

Kind Regards, 

MoR

[#12]

Hi,

Thanks for doing that, I'll keep an eye on the speed and keep you posted.

Cheers,

Jason

[#13]

This is my latest BTW test result. The upload looks low but on speedtest it show 15mbps so is fine.

The speeds have returned to where they were before they dropped so I am happy with that.

As the Openreach engineer said when he visited someone must have done something to my line that Friday and it took a few days to ramp up after it was fixed.

Thanks for all your help with this.

Cheers,

Jason

1. Downstream Test:  -provides background information.

	Download Speed
	40.39 Mbps

0 Mbps

42.59 Mbps Max Achievable Speed

 Download speedachieved during the test was - 40.39 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-42.59 Mbps .
 Additional Information:
 IP Profile for your line is - 42.59 Mbps

2. Upstream Test:  -provides background information.

	Upload Speed
	5.12 Mbps

0 Mbps

20 Mbps Max Achievable Speed

Upload speed achieved during the test was - 5.12Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit the FAQ if you are unable to understand the test results.

[#14]

Thanks for getting back to us @jbage74 and confirming everything looks back to normal, we're glad to hear this,
By all means if the issue looks to return or you have any other issues moving forwards then please don't hesitate to get back in touch.