Fibre transfer
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- Re: Fibre transfer
Fibre transfer
13-01-2016 6:49 PM
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Re: Fibre transfer
13-01-2016 7:01 PM
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Try runing a BT Wholesale speed test via a wired Ethernet connection - http://speedtest.btwholesale.com/
Also what does PN report your IP profile as? - https://portal.plus.net/my.html?action=stable_rate
Re: Fibre transfer
13-01-2016 7:16 PM
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Estimated line speed:
69Mb (This may vary between 49.9Mb and 69.8Mb) - Checked on 2015-12-28 09:41:18
Current line speed:
21 Mb
Re: Fibre transfer
13-01-2016 7:38 PM
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Give them a call and someone should be able to sort it for you, it takes the techs days on here to reply which is a crying shame, we need more people here.
Re: Fibre transfer
13-01-2016 7:45 PM
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Re: Fibre transfer
13-01-2016 8:28 PM
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Re: Fibre transfer
13-01-2016 8:32 PM
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Re: Fibre transfer
14-01-2016 6:38 AM
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Estimated line speed:
69Mb (This may vary between 49.9Mb and 69.8Mb) - Checked on 2015-12-28 09:41:18
Current line speed:
37.8 Mb
and once I manage to stay connected, the router shows..
Line state: Connected
Connection time: 0 days, 00:10:05
Downstream: 36.72 Mbps
Upstream: 13 Mbps
Re: Fibre transfer
14-01-2016 6:47 AM
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Re: Fibre transfer
14-01-2016 8:28 AM
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Re: Fibre transfer
14-01-2016 12:01 PM
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could you try one more drop and reconnect to see if that brings this up to scratch, running a check on your line FTTC is estimated at 50Mb, if this doesn't alleviate things let me know and I'll get one of my tech colleagues to run some further checks
Re: Fibre transfer
14-01-2016 12:44 PM
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Re: Fibre transfer
14-01-2016 12:58 PM
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This means that no matter what we change your profile to on our side, this won't improve your speeds.
Quote Just plugged router into master socket (just in case it was the extension lead), and there's no change.
Is this still plugged in to the master socket? The sync speed is low because there is a high number of errors on the line. Removing the extension won't immediately translate to a faster speed for you coming down the line.
I'd advise getting a fault report opened at https://faults.plus.net
Re: Fibre transfer
14-01-2016 1:00 PM
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Again, I'll look into opening a ticket when I get home and can go through all the tests.
Re: Fibre transfer
14-01-2016 1:01 PM
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