Fibre synch speed - lower than hoped for

[#1]

Hi @RichardB,

Thank you for getting back in touch. I'm glad to hear that your sync speed and latency have now improved and I'm sorry for the length of time it took for DLM to put the correct settings in place.

Please don't hesitate to get back in touch if you experience any further connection problems or if there's anything else that you'd like to discuss.

[#2]

Hi @EmilyD,

As we are no longer allowed to see the PN profile in the member centre and I have a static IP, can I please ask if my PN profile is aligned with my lines IP profile?

If the PN profile is below the IP profile could it please be raised?

I will drop the PPP session once I know the PN profile is aligned with the IP profile.

Regards

Richard

[#3]

Hi there @RichardB

I've adjusted your account connection profile to match your sync profile of 66.5Mbps.

You'll just need to reboot your router for this to apply.

[#4]

Hi @Optimatts 

Thank you

Richard