Hi,
I've recently moved house and after 3 weeks Fibre is now enabled at my new home. However, I'm paying for (and want) the 80mb/20mb Fibre extra package, but my line appears to be capped at 40mb/2mb:
Here's what
https://portal.plus.net/my.html?action=data_transfer_speed reports:
Phone exchange:
LOW MOOR
Estimated line speed:
80Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-11-27 13:20:45
Current line speed:
38.6 Mb
Is there any way this can be sorted? I know it's better that the 3mb I was stuck with when my Fibre was first activated until I spent over 2 hours on the phone to plusnet, but I really do want the 80mb I had in my previous home.
Thanks
