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Fibre still not working, Question #164813017

odyssey3001
Newbie
Posts: 2
Registered: 31-12-2017

Fibre still not working, Question #164813017

My fibre went down Xmas eve, I called up, on 28th you said you'd fixed it, but I've still not got a connection. on the 29th I wrote on the ticket number to say it's still broken, no reply or acknowledgment. Please fix it, I've tried 2 routers so please don't say my equipment is faulty. I changed my access PW just in case I'd got that wrong.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Fibre still not working, Question #164813017

Sorry to hear that your connection isn't working.

I'll update your fault shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Bustermagic1
Newbie
Posts: 5
Registered: 18-12-2009

Re: Fibre still not working, Question #164813017

Hi odyssey3001

 

I have the same issue since last Thursday - router not authenicating, tried two other routers, still no luck.  Did Plusnet ever find out what the problem was with your connection?

 

Thanks,

Dave

odyssey3001
Newbie
Posts: 2
Registered: 31-12-2017

Re: Fibre still not working, Question #164813017

Awaiting a visit from an engineer, god knows when that’ll be though. I’ve given 3 available dates and not heard anything back to confirm a date yet, and today was one of the dates I selected. Wish me luck eh!

Bustermagic1
Newbie
Posts: 5
Registered: 18-12-2009

Re: Fibre still not working, Question #164813017

Good luck Smiley

 

 

 

I also agree that the ticketing system doesn't work from a user perspective - I two reply/leave extra info and do not receive a reply back.

 

Dave