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Fibre speeds

Swooshie
Newbie
Posts: 3
Registered: ‎14-05-2017

Fibre speeds

Hi, i have been meaning to contact u regarding my internet speeds: i upgraded to the 76mb package awhile ago and forgot to stay on top of checking it etc

Phone exchange:
BLANTYRE
Estimated line speed:
80Mb (This may vary between 59Mb and 80Mb) - Checked on 2017-11-23 23:49:01
Current line speed:
38.6 Mb

Thanks for any help !
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,636
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Fibre speeds

Hi there, 

 

Sorry about this it looks like the order to change the line speed on our suppliers systems didn't go a s planned for some reason. 

 

I'm getting that corrected now so on Monday you should see the change in speeds. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Swooshie
Newbie
Posts: 3
Registered: ‎14-05-2017

Re: Fibre speeds

Ah i see, thanks for getting that sorted! i upgraded awhile back now, so have i been paying for fibre extra but it was not actually activated?
Plusnet Help Team
Plusnet Help Team
Posts: 9,533
Thanks: 3,071
Fixes: 483
Registered: ‎21-04-2017

Re: Fibre speeds

I've provided you with a refund now and raised ticket 173496798 on your account with more info.

Thanks for bringing this to our attention.

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team