Fibre speeds

[#1]

Hi, i have been meaning to contact u regarding my internet speeds: i upgraded to the 76mb package awhile ago and forgot to stay on top of checking it etc

Phone exchange:
BLANTYRE
Estimated line speed:
80Mb (This may vary between 59Mb and 80Mb) - Checked on 2017-11-23 23:49:01
Current line speed:
38.6 Mb

Thanks for any help !

[#2]

Hi there, 

Sorry about this it looks like the order to change the line speed on our suppliers systems didn't go a s planned for some reason. 

I'm getting that corrected now so on Monday you should see the change in speeds. 

[#3]

Ah i see, thanks for getting that sorted! i upgraded awhile back now, so have i been paying for fibre extra but it was not actually activated?

[#4]

I've provided you with a refund now and raised ticket 173496798 on your account with more info.

Thanks for bringing this to our attention.

Anoush