Fibre speeds - not what they should be
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- Fibre speeds - not what they should be
Fibre speeds - not what they should be
11-10-2014 3:38 PM
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Re: Fibre speeds - not what they should be
11-10-2014 3:50 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Fibre speeds - not what they should be
11-10-2014 4:41 PM
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Re: Fibre speeds - not what they should be
11-10-2014 7:08 PM
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1. Best Effort Test:
Download Speed : 6.11 Mbps
2. Upstream Test:
Upload Speed : 5.85 Mbps
Re: Fibre speeds - not what they should be
11-10-2014 7:53 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Fibre speeds - not what they should be
11-10-2014 10:14 PM
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)
Re: Fibre speeds - not what they should be
12-10-2014 11:19 AM
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Re: Fibre speeds - not what they should be
12-10-2014 12:54 PM
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Go to the help and support pages, and raise a ticket (question). Paste in what you've written here - put at the top in capitals that the troubleshooter does not work. (To raise a question it forces you to click through some help pages - select Broadband connection>connection problems>report a broad band fault. Then close the trouble shooter pop up or tab, and you should have the option to "ask the support team your question"
It takes a day or two to get a reply, but at least you'll get somthing moving (I don't think they do email support)
If you want to try to accelerated it, post the question number back here, and hopefully the DCT will pick it up also.
Re: Fibre speeds - not what they should be
12-10-2014 1:18 PM
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Did you try the further diagnostics after the speed test on this link http://speedtest.btwholesale.com/ it will tell you what your ip profile is set at. When I first joined PS the contractor that changed my wires over in the green box at the top of the road hadn't inserted them correctly, as soon as the BT guy corrected this the speed shot up.
Were you getting a lot of disconnections when you first changed over? If you were then the DLM would keep dropping your ip profile until your connection became stable, that 'could' explain why your speeds are low.
What were you getting with your old isp?
Re: Fibre speeds - not what they should be
12-10-2014 2:21 PM
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Re: Fibre speeds - not what they should be
12-10-2014 2:27 PM
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Re: Fibre speeds - not what they should be
12-10-2014 2:28 PM
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If you have more than that, you are on fibre (you must have been on cable with virgin)
Re: Fibre speeds - not what they should be
12-10-2014 4:42 PM
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Re: Fibre speeds - not what they should be
12-10-2014 5:04 PM
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Re: Fibre speeds - not what they should be
12-10-2014 6:43 PM
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