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Fibre speeds dropped dramatically

mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Fibre speeds dropped dramatically

My speeds seemed to have dropped dramatically from about 50mb+ down and 16mb+ up to 25mb down and 4.39mb up
Plusnet TV keeps popping up that the speed is affecting the channels
Can someone have a look at my connection or is this down to work being done ?
Thanks
<a href="http://www.speedtest.net/my-result/4869700794"><img src="http://www.speedtest.net/result/4869700794.png" /></a>
23 REPLIES
Andrue
Aspiring Pro
Posts: 775
Thanks: 89
Fixes: 1
Registered: 12-01-2015

Re: Fibre speeds dropped dramatically

Wired or wireless connection?
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: Fibre speeds dropped dramatically

Wired connection also sometimes not resolving sites although still showing as connected give it couple of mins and it works again
dick:quote
Community Veteran
Posts: 1,336
Thanks: 201
Fixes: 31
Registered: 13-08-2015

Re: Fibre speeds dropped dramatically

I had the same thing happen to me a couple of times when I was on BT, it needed a reset of something in the cabinet or exchange, best to get it  reported as a fault.
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Fibre speeds dropped dramatically

Our tests are showing your sync speed has dropped but it's not showing a cause.
I'd recommend raising it to our Faults team by going here
https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: Fibre speeds dropped dramatically

Speed seems to be getting worse I have raised a ticket 115372477  but no reply yet
<a href="http://www.speedtest.net/my-result/4885163036"><img src="http://www.speedtest.net/result/4885163036.png" /></a>
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: Fibre speeds dropped dramatically

Anyone ? Speed is still poor
Also does anyone else have there speed drop about 10mb since adding Plusnet TV ?
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: Fibre speeds dropped dramatically

Can anyone from plusnet update on ticket 115372477
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: Fibre speeds dropped dramatically

Which gateway
You are currently connected to gateway pcl-ag07.
This is located in City Lifeline House.
anyone else have poor speeds on this gateway
MelRocks
Grafter
Posts: 87
Thanks: 1
Registered: 02-11-2015

Re: Fibre speeds dropped dramatically

Hi there,
I can see your Fault has been replied to and an engineer has been booked to look at your issues. Thank you.
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: Fibre speeds dropped dramatically

Here's hoping the BT guy shows up today so not a half day holiday wasted
Do BT pay us if they don't show ?
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: Fibre speeds dropped dramatically

16:35 and no sign of BT yet I don't have a good feeling about them appearing
And
Plusnet Chat not available to contact them
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: Fibre speeds dropped dramatically

As expected 6pm and no show from the BT engineer so half day holiday wasted waiting in for them
Maybe customers should be given £50 from BT everytime they don't show up the same as they want to charge if the fault is our side
SpendLessTime
Aspiring Hero
Posts: 2,411
Thanks: 603
Fixes: 54
Registered: 21-09-2009

Re: Fibre speeds dropped dramatically

@mojorisin
The Chat window will not show up if you use any Ad blocking /Pop Up blocking software in your browser.
Also please read this link to see your legal rights http://www.moneysavingexpert.com/shopping/delivery-rights#extra , especially section 8. It does apply to Plusnet (and all utilities) not just delivery companies.
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: Fibre speeds dropped dramatically

Eventually got in on chat but they can't really tell you much as they say it needs to be the faults team so a bit pointless
No desire to sit on hold on the phone to be told the same thing
I'm sure these forums used to have more staff presence on them
So started off about 60mb+ down and 1mb+ up when i got it and now less 20mb down and less than 3mb up
Also seemed to lose about 10mb of my download speed when i signed up for Plusnet TV