Fibre speeds dropped dramatically
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- Re: Fibre speeds dropped dramatically
Fibre speeds dropped dramatically
28-11-2015 11:41 AM
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Plusnet TV keeps popping up that the speed is affecting the channels
Can someone have a look at my connection or is this down to work being done ?
Thanks
<a href="http://www.speedtest.net/my-result/4869700794"><img src="http://www.speedtest.net/result/4869700794.png" /></a>
Re: Fibre speeds dropped dramatically
28-11-2015 12:53 PM
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Re: Fibre speeds dropped dramatically
28-11-2015 5:29 PM
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dick:quote
Re: Fibre speeds dropped dramatically
28-11-2015 5:36 PM
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Re: Fibre speeds dropped dramatically
30-11-2015 9:23 AM
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I'd recommend raising it to our Faults team by going here
https://faults.plus.net
Re: Fibre speeds dropped dramatically
03-12-2015 9:17 PM
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<a href="http://www.speedtest.net/my-result/4885163036"><img src="http://www.speedtest.net/result/4885163036.png" /></a>
Re: Fibre speeds dropped dramatically
07-12-2015 11:35 AM
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Also does anyone else have there speed drop about 10mb since adding Plusnet TV ?
Re: Fibre speeds dropped dramatically
07-12-2015 3:55 PM
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Re: Fibre speeds dropped dramatically
09-12-2015 8:07 PM
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You are currently connected to gateway pcl-ag07.
This is located in City Lifeline House.
anyone else have poor speeds on this gateway
Re: Fibre speeds dropped dramatically
10-12-2015 4:37 PM
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I can see your Fault has been replied to and an engineer has been booked to look at your issues. Thank you.
Re: Fibre speeds dropped dramatically
11-12-2015 2:35 PM
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Do BT pay us if they don't show ?
Re: Fibre speeds dropped dramatically
11-12-2015 4:35 PM
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And
Plusnet Chat not available to contact them
Re: Fibre speeds dropped dramatically
11-12-2015 6:02 PM
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Maybe customers should be given £50 from BT everytime they don't show up the same as they want to charge if the fault is our side
Re: Fibre speeds dropped dramatically
11-12-2015 6:57 PM
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The Chat window will not show up if you use any Ad blocking /Pop Up blocking software in your browser.
Also please read this link to see your legal rights http://www.moneysavingexpert.com/shopping/delivery-rights#extra , especially section 8. It does apply to Plusnet (and all utilities) not just delivery companies.
Re: Fibre speeds dropped dramatically
11-12-2015 10:14 PM
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No desire to sit on hold on the phone to be told the same thing
I'm sure these forums used to have more staff presence on them
So started off about 60mb+ down and 1mb+ up when i got it and now less 20mb down and less than 3mb up
Also seemed to lose about 10mb of my download speed when i signed up for Plusnet TV
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