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Fibre speed

S65v10
Dabbler
Posts: 16
Fixes: 1
Registered: ‎26-01-2019

Fibre speed

Hi,

could someone look into my fibre line?

On my service it looks that im getting lower than advertisted or an issue somewhere?

  • Minimum Guaranteed Speed: 37.1Mbps
  • Current Line Speed (Download): 36.8Mbps

When I first got Fibre it was around in the 50s and dropped ever since.

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 60 41.5 13.7 8.5 35 Available Available --  
VDSL Range B (Impacted) 58 35 13.4 7.6 30 Available Available --

 

I tried the BT Speedcheck, so does this mine I am on the Range B Impacted? My router connects around 39 and 10

 

Thank you

16 REPLIES 16
Caerefail
Rising Star
Posts: 102
Thanks: 11
Fixes: 2
Registered: ‎07-09-2015

Re: Fibre speed

Which broadband package are you on? From the speeds that the router is connecting at it looks like the 40/10 package, in which case your speeds are fine.

If you are on the 80/20 package you will need to either contact Plusnet or wait for one of their CSA's to respond to your posting because it looks as if your account is configured for the 40/10 package.

Hope this helps.

crimsom
Grafter
Posts: 104
Thanks: 9
Registered: ‎04-10-2019

Re: Fibre speed

Hello @S65v10 you can check your line as described Here. Hope this helps. Kind regards. 

S65v10
Dabbler
Posts: 16
Fixes: 1
Registered: ‎26-01-2019

Re: Fibre speed

I am on Fibre extra so should alot higher!

 

Broadband Speed Test Results

 

Download Speed (Mbps): 30.59
Upload Speed (Mbps) : 10.31
Ping Latency (ms): 10
 
1. Downstream Test: -provides background information.

  Download Speed
  30.59 Mbps
   
0 Mbps 32.41 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 30.59 Mbps
 For your connection, the acceptable range of speedsis 22.68 Mbps-32.41 Mbps .
 Additional Information:
 IP Profile for your line is - 32.41 Mbps

2. Upstream Test:-provides background information.

  Upload Speed
  10.31 Mbps
   
0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 10.31Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps
crimsom
Grafter
Posts: 104
Thanks: 9
Registered: ‎04-10-2019

Re: Fibre speed

Hello @S65v10 the BTW diagnostic did not declare a fault and guess that this is because your line's IP Profile of 30.59 Mbps is not within the 60 to 41.5 Mbps that your line supports (see image in your first post). This data says your fibre extra package setup is incomplete, despite your line speed range being less than adequate for your 66Mbps fibre extra package.

You have two options,

(1) ask PlusNet Help Team (visitor to this community) to reset your PlusNet IP Profile and wait to see if your Open Reach IP Profile speed increases. 

(2) raise a fault Here and ask PlusNet Support to determine if your Dynamic Line Management (DLM) software is unintentionally imposing a broadband speed restriction. Also and ask why the Open Reach line speed has not been increased for your 66Mbps fibre extra package, assuming that your local exchange can give you the fibre extra speed. 

Hope this helps. Kind regards. 

S65v10
Dabbler
Posts: 16
Fixes: 1
Registered: ‎26-01-2019

Re: Fibre speed

Thanks @crimsom Yes should of stated it its FIbre Extra in the original post.

Who is the Plusnet team? how can I tell them about this?

Cheers

Moderator
Moderator
Posts: 19,964
Thanks: 3,609
Fixes: 387
Registered: ‎06-04-2007

Re: Fibre speed

Details of the Plusnet Community Help Team can be found here.

 

Hopefully one of the team will pick this up tomorrow.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

crimsom
Grafter
Posts: 104
Thanks: 9
Registered: ‎04-10-2019

Re: Fibre speed

Hello @S65v10 that is a good question. Thank you to @Mav for your assistance. 

This is the PlusNet Community and it is reliant on the good nature of visiting PlusNet Help Team volunteers to interact. Hopefully you will get a visit from the PlusNet Help Team to this post tomorrow.

However, as you have the fibre extra package you may decide that it is prudent to raise a fault sooner rather than later.

Hope his helps. Kind regards. 

S65v10
Dabbler
Posts: 16
Fixes: 1
Registered: ‎26-01-2019

Re: Fibre speed

Might raise it as a fault, not heard anything yet and dropping 20mb since joining is not good

crimsom
Grafter
Posts: 104
Thanks: 9
Registered: ‎04-10-2019

Re: Fibre speed

Hello @S65v10 your line test data says your 66Mbps fibre extra package setup is incomplete. You have sufficient line data for a slow speed investigation to be conducted when you raise a fault. 

Hopefully someone from the PlusNet Help Team with the necessary skill set will become available to interact with you. Guess @EmilyD, et al, may offer to assist with your line diagnostics. A Generic Ethernet Access (GEA) service test may throw-up a fault, and then you would have positive evidence to raise a fault for investigation. 

Hope this helps. Kind regards. 

S65v10
Dabbler
Posts: 16
Fixes: 1
Registered: ‎26-01-2019

Re: Fibre speed

Thanks have opened a ticket now
S65v10
Dabbler
Posts: 16
Fixes: 1
Registered: ‎26-01-2019

Re: Fibre speed

Not good!!?

 

Screenshot 2020-02-08 at 23.00.59.png

S65v10
Dabbler
Posts: 16
Fixes: 1
Registered: ‎26-01-2019

Re: Fibre speed

Tried the faceplate, connection still the same 11down/5up and phone line is dead!

Plusnet Help Team
Plusnet Help Team
Posts: 1,915
Thanks: 360
Fixes: 75
Registered: ‎11-01-2018

Re: Fibre speed

 

Hi @S65v10

 

There's an external fault on your line which is causing the symptoms you've described.

 

I've raised this for you here and provided further details.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
S65v10
Dabbler
Posts: 16
Fixes: 1
Registered: ‎26-01-2019

Re: Fibre speed

Thanks Dave