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Fibre speed

nick-swfc-
Newbie
Posts: 2
Registered: 10-06-2016

Fibre speed

Hi, I switched over from standard Plusnet broadband to fibre recently.

Had the email a couple of days back saying the product change had happened. Today the new router came, which I have set up. The only problem is I'm getting the exact same speeds as I was on the standard broadband.

Just wondering is this normal? Does it take a while to kick in etc?

Thanks in advance

Nick
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 649
Thanks: 139
Fixes: 29
Registered: 17-10-2015

Re: Fibre speed

Hi Nick, 

 

would you mind sending me a message with your username and I'll check things out for you


 Paul Tarr
 Plusnet Network Operations
Plusnet Staff
Plusnet Staff
Posts: 649
Thanks: 139
Fixes: 29
Registered: 17-10-2015

Re: Fibre speed

Sorry about the delayed response to your message.

 

It seems our systems swapped the profile to Fibre based on the date we had requested the Fibre to be active, but this date was moved to the 14th(this coming Tuesday) due to the availability of engineers, our side didn't update with this date however hence the confusing messages.

 

On tuesday you will get the expected speed once the engineer has done his work at the cabinet Smiley


 Paul Tarr
 Plusnet Network Operations
nick-swfc-
Newbie
Posts: 2
Registered: 10-06-2016

Re: Fibre speed

Right, that's fine mate. Thanks for your help