Fibre speed
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Fibre speed
06-12-2017 5:55 AM
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Good morning,
i set set up my hub one around 12 hours ago for my new fibre connection and it's saying my downstream is only around 17mb which doesn't seem quite right as I was getting that on my old adsl service, any idea what might be going on?
thanks for any help
Re: Fibre speed
06-12-2017 6:17 AM
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Hi , your switch over may have not been completed by Plusnet yet , Hopefully one of the staff will check this when they arrive
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Re: Fibre speed
06-12-2017 8:50 AM
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Thanks
Re: Fibre speed
06-12-2017 2:15 PM
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Thanks
Re: Fibre speed
06-12-2017 2:43 PM
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Hi there,
It sounds to me like the fibre connection is still waiting to go live. If you send me a private message with your Plusnet username, I'll be able to take a look at this for you and see what's going off.
Re: Fibre speed
06-12-2017 2:46 PM
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Re: Fibre speed
09-12-2017 9:37 AM
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I've had this response on my question and was just wondering what it means.
The Question 163728264 has been released from hold and sent back to CSC - FTTC Faults - Intermittent
Your fault Ticket has now been taken off hold.
This has now been forwarded to the relevant support team. We will carry on investigating your problem and your open fault will be updated as soon as more information is available.
[INTERNAL]
Ticket now off hold. Please action
Thanks
Re: Fibre speed
11-12-2017 1:10 PM
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Re: Fibre speed
11-12-2017 5:20 PM
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Re: Fibre speed
11-12-2017 6:07 PM
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Re: Fibre speed
13-12-2017 1:15 PM
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Re: Fibre speed
13-12-2017 1:31 PM - edited 13-12-2017 1:37 PM
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I'm looking into this for you.
[edit]
The engineers notes don't really say much aside from he wasn't able to find a issue.
Our faults team will continue looking into this as we may need to send another engineer for a second opinion
Re: Fibre speed
13-12-2017 1:41 PM
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