Fibre speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre speed
Fibre speed
10-06-2016 5:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Had the email a couple of days back saying the product change had happened. Today the new router came, which I have set up. The only problem is I'm getting the exact same speeds as I was on the standard broadband.
Just wondering is this normal? Does it take a while to kick in etc?
Thanks in advance
Nick
Re: Fibre speed
10-06-2016 5:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Nick,
would you mind sending me a message with your username and I'll check things out for you
Re: Fibre speed
10-06-2016 5:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry about the delayed response to your message.
It seems our systems swapped the profile to Fibre based on the date we had requested the Fibre to be active, but this date was moved to the 14th(this coming Tuesday) due to the availability of engineers, our side didn't update with this date however hence the confusing messages.
On tuesday you will get the expected speed once the engineer has done his work at the cabinet
Re: Fibre speed
10-06-2016 5:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page