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Fibre speed was around 42mb for the first month...... then.

lamboman
Hooked
Posts: 6
Thanks: 1
Registered: ‎02-03-2016

Fibre speed was around 42mb for the first month...... then.

This will be quick as I know the speed has been dropped and I would like it reinstated please! When I connected just over a month ago I was enjoying around 40-42mb speed over Ethernet, about 38 wifi. As soon as my first month was up I noticed my speed has been dropped to around 20mb. I run a broadband speed test every 4-5 days and have monitored it for the past week or so and it has been a steady 19-20mb which is not what I had, or what I'm paying for. If one of the mods would sort this out for me asap I would be very grateful. Either on here or through pm. There is nothing wrong with equipment etc, it's just been capped. Thanks.Cool smiley

6 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,646
Thanks: 725
Fixes: 69
Registered: ‎21-09-2009

Re: Fibre speed was around 42mb for the first month...... then.

Hi @lamboman

 

The MODS are just normal customers with no special access to your accounts. They just moderate posts to the forum. Nothing more.

 

I suggest that you follow the advice here and then log a fault here

lamboman
Hooked
Posts: 6
Thanks: 1
Registered: ‎02-03-2016

Re: Fibre speed was around 42mb for the first month...... then.

I meant Staff members more tbh, when I first connected BT [-Censored-] my connection up and darkfire sorted it all out over pm but he no longer works here I believe, so whoever is next in line to sort it out. FAQ is pointless i've checked everything. Cheers though.Thumbs Up

 

Moderator's note by Mike (Mav) Avoidance of swear filter edited as per Forum rules

 

dannyboy75
Rising Star
Posts: 109
Thanks: 20
Registered: ‎06-08-2015

Re: Fibre speed was around 42mb for the first month...... then.

If your speed has dropped that much then, as suggested, you'll need to raise a fault ticket with PN.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Fibre speed was around 42mb for the first month...... then.

Hi there,

I've made a couple of changes to your line. Changes should be reasonlably instant so are you ok to check it again soon?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
lamboman
Hooked
Posts: 6
Thanks: 1
Registered: ‎02-03-2016

Re: Fibre speed was around 42mb for the first month...... then.

Hi Matty,

 

Excellent work mate, yes it's back up to the 40-42mb I had before, can you put something on my account so it isn't dropped again? As I check weekly so will notice if it happens again. Cheers again.

Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Fibre speed was around 42mb for the first month...... then.

Unfortunately that's not possible. It will fluctuate as that's how DLM works based on line quality.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff